HealthNow will be rebranding at the end of October. Here’s what it means for you.
Extraordinary value for people and companies
The decision to expand our business payment capabilities perfectly aligns with our core mission to empower employees, increase accessibility, improve employee engagement and add a desired value proposition to our partnering companies. Now, we’re taking it beyond the health realm, putting the power of easy modern payments into the hands of every employee, not just a select few with company cards. This leaves every employee feeling important, valued and trusted while making reconciliation, reporting and reimbursement stress a thing of the past.
Following much testing, development and feedback highlighting the extraordinary value we rapidly created in what is otherwise a marked shortfall of the traditional expense payment and reimbursement process, we’re excited to invite you on this journey with us.
Shortly, your iconic teal HealthNow card and app will be bursting with new options, new colours – and even a brand new name to reflect our progression beyond health. We can’t wait to share it with you in the coming weeks.
You’re about to have access to a suite of extra capabilities
Shortly, we’ll be rolling out our full capability suite to all our customers as we introduce the first all-in-one solution for every non-payroll payment within a company. No more days lost chasing receipts, collating reports from incomplete information, or inefficiently tracking outgoings across an array of incohesive systems. You’ll soon be able to use your same app and employee card to complete every work-related payment, such as:
- Travel allowances: fuel, ridesharing, meal allowances, airport lounges
- Expenses: learning and development costs, software and subscriptions, client lunches, uniforms, tools, home office equipment, and so much more
- Public transport allowance: commuter passes, bike rentals, carpool services
- Perks, rewards and recognition: performance bonuses, gift card substitutes, food and beverage credits
- Health and wellbeing: this remains unchanged from our current health-focused offering, with employers allocating annual health and wellbeing budget to reduce the financial barrier to health and medical services while giving employees full control over what meaningful health looks like to them
… and any other work-related payments your employees need to make. If it’s an expense you’ve previously had to reimburse employees for, we’ve got you covered – reports, insights and all.
What do these changes look like for organisations and employees?
Less administrative stress and hassle, more efficiency and satisfaction. In the same way our customers love to use us now, every employee has a dedicated card with an allocated budget, viewed via our app. The change is that instead of having only one budget for health and wellbeing services, we’ve broadened our capabilities so you can allocate budgets across any approved category and for every use.
Let’s illustrate: Meet Amanda
Amanda has three budgets on her card: $500 for her upcoming work travel, $1000 for professional development, and a $250 company-wide bonus that would have historically been given via a gift card.
- Amanda can see three ‘accounts’ on her app with the allocated budgets.
- Each account is associated with specific approved sectors that enable its use, as set by her employer. The bonus has been approved for all sectors by her employer, meaning that it is freely used anywhere a Mastercard is accepted
- Amanda uses her card as needed; the funds are deducted from their appropriate accounts
- There is no need to submit receipts, process (and wait for or follow up) reimbursements, or pull data from multiple sources for reporting
- Instead of Amanda needing to pay out of pocket and be reimbursed for her costs, which is a risk for poor outcomes if there are delays or miscommunication, Amanda follows an easy, streamlined and efficient process – and so do her managers and finance teams
- Each company has access to complete reports about how the budgets are utilised, providing accurate, timely and meaningful insights without having to painstakingly compile these from many sources manually
- With Amanda’s bonus budget, there are no ‘lost’ funds like there often are with gift cards, which can be forgotten, misplaced, or have remaining funds not used before expiry. Amanda sees and has easy access to 100% of her funds.
The bottom line is an improved bottom line for companies, with reduced administrative burdens, greater control and transparency over spending, and streamlined budget allocations while delivering a world-class employee experience.
FAQs
Why are we broadening what we do?
Our shift is a direct result of your feedback. We were asked to extend our capabilities as health and wellbeing weren’t the only way employers needed to distribute budgets to their employees. Doing so created extraordinary value while eliminating a large source of administrative stress and hassle for our customers. This showed us we could use the technology and systems we already had to better serve our customers without compromising and affecting what we currently achieve to champion employee health.
Will we still be called HealthNow?
As our capabilities will now extend beyond health and wellbeing to support all non-payroll payments, we’ll shortly be announcing an exciting name change. Our new name will better represent our offering of an extraordinary employee card for all extra-ordinary employee payments.
Will my company’s existing HealthNow cards be replaced?
Existing co-branded customers and HealthNow cardholders will stay under the HealthNow branding unless you choose to purchase new co-branded cards for your team.
How do I control what my employees can use their budgets for?
By setting rules around the sectors or categories associated with each budget. In a nutshell, we read EFTPOS terminal identifiers when you tap our cards that categorise businesses based on the products or services they provide. When you create a budget, you approve and block specific categories accordingly, making the budget fit for its intended purpose. For example, if you allocate a budget for travel expenses, the approved codes will likely be related to car rentals, hotels and eateries, while blocking codes associated with beauty parlours or furniture stores. You have full control over what is blocked and approved for each budget.